Home Delivery FAQ

Click here to read the step by step guide for Home Delivery mode at www.pacificbookstores.com

The following are some clarifications to the concerns that you may have and questions that we have been asked. Here are some answers to the more important ones, if you do not find an answer to your questions here, do email us at sales@pacificbookstores.com for assistance.

1.


How many days does it take for my order to be delivered?

Home deliveries can be scheduled from a minimum of 5 working days (excluding Sat/Sun/PH) after the date of order. Kindly note that orders logged on Sundays will be processed as Monday's orders.

2.


Why am I unable to choose the Home-Delivery date I want?

For optimization and better management of all delivery services from all our managed school orders, we have arranged the delivery schedules based on the records of each individual schools' past year online orders.

Availability of dates for Home-Delivery orders varies from schools to schools. You may check for the available delivery dates before deciding to proceed.



3.


Why am I unable to choose the Delivery Timing Slots I want?

Delivery Timing Slots are created and made available on a “first come, first serve” basis.

To ensure that all our online orders reach our customers as scheduled, a maximum of 150 orders per time slot have been allocated. Once slots are filled, only other available slots can be chosen.

4.


Delivery Schedule and Timings

Separate delivery schedule and delivery partners have been pre-arranged for each of our affiliated schools' booklists to ensure smooth and timely delivery for all schools.

For the order made based on an affiliated school's booklist, you may only choose the delivery date within the delivery schedule pre-arranged for that affiliated school's booklist.

For example, if the order is made based on Nanyang Primary School's booklist, the delivery dates available for that order may differ from an order made based on Marsilling Primary School's booklist.

Delivery Timeslots under TA-Q-BIN
 
Delivery Timeslots under TA-Q-BIN: 08.00am - 12.00pm 12.00pm - 05.00pm
  05.00pm - 08.00pm  
 
Delivery Timeslots under Ninja Van
 
Delivery Timeslots under Ninja Van: 09.00am - 12.00pm 12.00pm - 03.00pm
  03.00pm - 06.00pm 06.00pm - 10.00pm

5.


What are the Home delivery charges?

Home delivery is charged at $11.80 per order, per location.

6.


What modes of payment are accepted for Home Delivery Orders?

All major Credit and Debit cards (With VISA or MASTERCARD only) are accepted for online payments.

7.


What happens to my orders if there is no one home to receive my orders?

Home delivery orders will be delivered by our outsourced service providers: TA-Q-BIN and NINJAVAN

TA-Q-BIN
In case of an unsuccessful delivery, the courier company will leave a calling card at the delivery address. Customers will have to contact the Courier to rearrange another delivery timing.

You may call the courier company's hotline: 1800 2255 888 if you have any enquiries regarding your delivery.

NINJA VAN
In case of an unsuccessful delivery, an email will be sent to you with a rescheduling link to choose the next date / time-slot for the delivery. The parcel will be brought back to the courier company’s sorting hub, pending rescheduling of the next delivery attempt.

You may contact the courier company at support@ninjavan.sg or visit https://ninjavan.helpjuice.com/9869-Delivery-Process,-Success-and-Failure/what-if-my-customer-is-not-at-home-when-ninja-van-makes-the-delivery for more information

8.


Will I be able to combine my orders, and what are the delivery charges?

You may combine a maximum of two orders, to same delivery address; delivery charge of $11.80 may apply.

Example of Combine Orders and the delivery charges:

Nos. of orders per same location Delivery Charges Total Delivery Charges
1St Order $11.80 $11.80
2nd Orders Combine for same school only. $11.80 $11.80

9.


Will I be able to combine orders from different schools?

Unfortunately, No. As your order will be packed and delivered from the schools' bookshop you ordered from. Our delivery service providers will pick up your order/s directly at these schools.

If you need to make an order from another school, you will need to place/create them as a new order.

10.


How do I track my order and package?

After an order has been placed and payment successfully made, you may view your Recent Orders. To see the history, login to your account and click on the “My Account > View Order” Tab. A list of your previous orders will be displayed with the following information:



Please track the delivery status one day before of the delivery date:

TA-Q-BIN
1) Click on the Package status banner to go to Yamato delivery services website at http://sg.ta-q-bin.com/




2) Enter the Order Tracking Number (1800 xxx xxxxx) at the page, and the orders’ status will be displayed.



Or you may call Yamato Delivery Hotline Service: 1800 -2255-888


NINJA VAN
1) The tracking code will be on the shown on the site the day after you have made your purchase.


2) Click on (Status) and an additional window showing the status of your delivery will pop up.
Note that the status will only be updated the day before your selected delivery date