Home Delivery FAQ

Click here to read the step by step guide for Home Delivery mode at www.pacificbookstores.com

The following are some clarifications to the concerns that you may have and questions that we have been asked. Here are some answers to the more important ones, if you do not find an answer to your questions here, do email us at sales@pacificbookstores.com for assistance.

How many days does it take for my order to be delivered?

Home deliveries can be scheduled from a minimum of 5 working days (excluding Sat/Sun/PH) after the date of order. Kindly note that orders logged on Sundays will be processed as Monday's orders.

For optimization and better management of all delivery services from all our managed school orders, we have arranged the delivery schedules based on the records of each individual schools' past year online orders.

Availability of dates for Home-Delivery orders varies from schools to schools. You may check for the available delivery dates before deciding to proceed.

Delivery Timing Slots are made available on a ''first come, first served'' basis.

To ensure that all our online orders reach our customers as scheduled, a maximum of 150 orders per time slot have been allocated. Once slots are filled, only other available slots can be chosen.

Separate delivery schedule and delivery partners have been pre-arranged for each of our affiliated schools' booklists to ensure smooth and timely delivery for all schools.You may check for your order's designated courier company in the email sent to you upon placing an order.

For the order made based on an affiliated school's booklist, you may only choose the delivery date within the delivery schedule pre-arranged for that affiliated school's booklist.

For example, if the order is made based on Anderson Primary School's booklist, the delivery dates available for that order may differ from an order made based on Marsilling Primary School's booklist.

Delivery Timeslots under Yamato Transport(S) Pte Ltd:
Delivery Timeslots under
Yamato Transport(S) Pte Ltd:
10.00am - 6.00pm
Delivery Timeslots under SOS Delivery:
Delivery Timeslots under
SOS Delivery:
10.00am - 6.00pm

Home delivery is charged at $11.80 per order, per location.

All major Credit and Debit cards (With VISA or MASTERCARD only) are accepted for online payments.

Home delivery orders will be delivered by our outsourced service providers: Yamato Transport(S) Pte Ltd and SOS Delivery

TA-Q-BIN Courier:

In the event that there is nobody to receive the delivery, parcel will be brought back to warehouse. Customer service officers of TA-Q-BIN Courier will call up customers to reschedule delivery to the original address as stated in the consignment note.

You may call TA-Q-BIN Courier hotline at 1800 225 5888 if you have any enquiries regarding your delivery.

SOS Delivery:

In case of an unsuccessful delivery, the courier company will contact you to rearrange the delivery at a later timing.

You may contact the courier company at 6303 0670 if you have any enquiries regarding your delivery.

You may combine a maximum of two orders, to same delivery address; delivery charge of $11.80 may apply.

Example of Combine Orders and the delivery charges:
Nos. of orders per same location Delivery Charges Total Delivery Charges
1St Order $11.80 $11.80
2nd Orders Combined for same school only. $11.80 $11.80

Unfortunately, No. As your order will be packed and delivered from the schools' bookshop you ordered from. Our delivery service providers will pick up your order/s directly at these schools.

If you need to make an order from another school, you will need to place/create them as a new order.